Connected customer operations, Data & AI

Explore the latest news and insights on building outstanding CX and applying AI in a way that delivers real value.

Featured posts

Slovenske železnice: From Siloed Systems to Seamless Rail Experiences

Customer Experience Customer Stories Logistics

AI Agents Are Joining Service Teams. The Real Work Starts Before AI

AI Agents Customer Stories Service

23x More Campaigns, One Clear Result

Customer Stories Finance Marketing

Slovenske železnice: From Siloed Systems to Seamless Rail Experiences

Customer Experience Customer Stories Logistics

AI Agents Are Joining Service Teams. The Real Work Starts Before AI

AI Agents Customer Stories Service

23x More Campaigns, One Clear Result

Customer Stories Finance Marketing

All blog posts

Your Loyalty Programme Is Growing. Customer Loyalty Isn’t.

You already know when your customer shops, what they buy and how much they spend. So why does the communication still fail to follow their behaviour?  Retailers often know far more abou...

Data Marketing Retail

Merkur turned customer loyalty into 24.7% sales growth in 15 months

Merkur connected fragmented customer data, loyalty mechanics and personalised communication in one Salesforce environment. Within 15 months, sales from loyalty programme members increased by 24.7%.

Customer Stories Data Retail

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