Energy & utilities with one view from request to completion

We help energy providers and utilities connect customer service, offers, contracts, field operations, and workflows on one platform.

Energy and utilities need fast, clear service.

Explore solutions that reduce complexity, lower service effort, and help teams respond faster across customer and operational processes.

One service console with full customer context

Customer, contract, billing, product, and service data are scattered across systems, forcing teams to spend time searching for context.

What we help you do

Unify customer, contract, billing, and service data in one console
Give service, sales, and field teams shared customer context
Connect requests, offers, and account activity in one view

What you gain

Full customer context for every request
Faster decisions with less switching between systems
More relevant communication and service handling

Faster launch of new energy offers

Disconnected quoting, approvals, and customer processes slow the launch of new energy solutions such as solar, heat pumps, e-mobility, and smart services.

What we help you do

Set up new products, offers, bundles, and quoting workflows
Connect quotes with customer, product, contract, and service context
Coordinate sales, service, field, and back-office teams around each offer

What you gain

Faster rollout of new products and business models
Quicker quote turnaround with fewer manual delays
Scalable processes for more complex energy offers

Clearer execution across orders and contracts

Orders, contracts, approvals, and customer requests move through disconnected workflows, causing delays and unclear ownership.

What we help you do

Connect orders, contracts, approvals, and customer requests in one workflow
Route tasks and cases to the right teams with clear ownership
Track progress, dependencies, and next actions

What you gain

Shorter processing times across orders and contracts
Clear ownership across every open request
More reliable execution across service and operations

Connected communication across the customer lifecycle

Disconnected campaigns, service updates, and account communication reduce consistency and customer relevance.

What we help you do

Trigger communication from billing, contract, and service events
Coordinate campaigns and service messages across key channels
Segment customers for retention, upsell, and service communication

What you gain

Relevant communication across the customer lifecycle
Stronger retention and engagement
Less fragmented communication across teams and channels

Faster response across every customer request

Customer requests span service, billing, contracts, and field operations, but fragmented systems create delays, unclear ownership, and inconsistent resolution.

What we help you do

Centralise customer requests from every channel in one service workflow
Track cases, ownership, escalations, and next steps
Automate repetitive service tasks and status updates

What you gain

Faster response and resolution times
Clear control over open requests and workloads
Lower cost-to-serve with consistent customer support

Connected field and partner operations

Contractors, network operators, municipalities, and field teams work across disconnected systems, making coordination and progress tracking harder.

What we help you do

Share selected request status, customer context, and operational updates with partners
Coordinate contractors, field teams, network teams, and internal service teams
Support mobile access and connected workflows for teams in the field

What you gain

Clear visibility across partner and field activity
Fewer manual updates between internal and external teams
More responsive operations across distributed teams

What our customers say

about working with the Agilcon team

Real Results from Energy& Utilities

With Agilcon, we focus on turning routine stops into valuable interactions that make customers feel appreciated, while keeping the process efficient and seamless.

Dejan Bučić

Executive Sales Director B2C, Petrol Group

Talk to our team

Talk to our experts about how to bring full context to the entire client lifecycle.

Book a Consultation

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