AI Agents Are Joining Service Teams. The Real Work Starts Before AI

Everyone wants AI in customer service. But AI needs more than a seat at the table.  That is why we framed our “AI in Customer Service” event on 10 June in Zagreb around a very practical...

AI Agents Customer Stories Service

Where AI agents can actually help contact centres today

AI is already changing customer service, but not always in the way people hoped. Many customers have the same frustrating experience: they open a chatbot, explain their problem, get a g...

AI Agents Salesforce Service

What implementing Agentforce in 2025 taught us, and how leaders can win in 2026

If 2025 had a theme, it was this: AI didn’t fail us, our expectations did. Leaders across industries walked into the year hoping for instant automation, plug-and-play transformation, an...

AI AI Agents Salesforce

Too Much Data, Too Little Clarity? That Ends Now.

See how Tableau Next brings trust, speed, and strategy to your analytics. Today’s CIOs and CTOs are under big pressure: unify fragmented data sources, drive real-time decision-making, e...

AI Agents Data Salesforce

From Data to Action: How AI Agents Are Changing the Game?

Imagine you’re managing a customer service team. Instead of relying on human agents to tackle every routine task, you’ve got an AI agent on your side, handling common queries, providing...

AI Agents Data Salesforce

Agilcon’s Guide to the Intelligence Age: Keynote Speech

In the second part of his keynote speech at AdriatiCON 2024, Marko Perme, CEO of Agilcon, outlined four key steps to help your business lay a solid foundation for the age of AI using Sa...

AI AI Agents Salesforce

Reimagine Your Business In The Age of AI Agents: Keynote Speech

The AI revolution was supposed to change everything, from how we work to how we live. But two years after the hype around AI tools like ChatGPT, the technology still hasn’t delivered on...

AI AI Agents Salesforce