AI Agents Are Joining Service Teams. The Real Work Starts Before AI

Everyone wants AI in customer service. But AI needs more than a seat at the table.  That is why we framed our “AI in Customer Service” event on 10 June in Zagreb around a very practical...

AI Agents Customer Stories Service

Where AI agents can actually help contact centres today

AI is already changing customer service, but not always in the way people hoped. Many customers have the same frustrating experience: they open a chatbot, explain their problem, get a g...

AI Agents Salesforce Service

If a 500-Year-Old National Postal Service Can Modernise, What Is Your Excuse?

Some organisations believe they’re too complex, too manual, or too set in their ways to transform how they work. Or they might be all of the above and still begin charting their own pat...

Customer Stories Logistics Service

How AdmiralBet Enhanced Efficiency in Customer Support

In a market where products and services often blur into sameness, exceptional customer support can be a game-changing differentiator. AdmiralBet recognized this opportunity and took it ...

Customer Experience Customer Stories Service