When AI Joins the Customer Service Team
AI is already changing customer service. Some companies are watching. Others are already testing, learning, and building the capabilities their teams will need next.
Play the game. But play it smart.
At our AI in Customer Service event in Zagreb, we brought the real Aircash to the stage, so you do not have to figure it all out on your own.
No magic tricks.
No “AI will solve everything” promises.
Just real lessons from teams already testing, learning, and building.
ℹ️ Across three sessions, you will hear where AI agents actually fit in real service work, what foundations need to be ready first, and how service teams can use AI in a safe, structured, and valuable way.
Watch the recordings ➡️
Watch the recordings:
AI in Service Recording
"*" indicates required fields
Service Roadmap
When AI Agents Join the Team
Speaker: Matija Pavelić, Contact Centre Expert, Radilica
Where AI fits across the contact centre, from routing and knowledge to quality and reporting. Why not every use case makes business sense. And why human agents matter more than ever.
Aircash Case
Real Lessons from AI in Customer Service
Speakers: Alan Sredić, Contact Centre Expert, Aircash & Ivana Holjevac Brdar, Solution Consultant, Agilcon
How Aircash built the foundation before scaling AI. Where AI already helps with language detection, secure translation, categorisation, and knowledge support. The biggest lesson: build step by step, test quality, and scale AI where it truly helps.
Fireside Chat
How Contact Centres Are Changing
Speakers: Hrvoje Grubišić, Support Department Director, Aircash & Damirka Pongračić, CEO, Radilica
What AI adoption looks like behind the scenes. Why knowledge, data, integrations, and people decide how useful AI becomes. And how AI is reshaping the work of agents, supervisors, and managers.