Less ping pong.
More customer support.
Watch free on-demand webinar | For service, CX, CRM and contact centre leaders
What AI can help you automate today
What you’ll learn in 60 minutes
➡️Where service teams lose time
See why repetitive questions, admin work, and internal handovers slow down contact centres.
➡️What AI agents can already handle
Explore practical use cases for triage, knowledge search, response drafting, case summaries, and next-best actions.
➡️How to start safely with Salesforce Agentforce
Learn how to introduce AI in a structured way, with control, context, and measurable business value.
Includes the full recording and a one-page PDF with top use cases from the webinar: Where to Start with AI in Service.
Watch the recording➡️
Watch the recording:
AI in Contact Centres Recording
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Featured Speakers
Zdravo Barec
Principal Solution Engineer, Salesforce
Marko Perme
Director of Agilcon Group
Why you should watch this session?
- Because service representatives spend only 46% of their time with customers. The rest is lost to admin and internal work, which is exactly what AI can fix.
- 50% of service cases are expected to be handled by AI globally by 2027, and you need to know where to start.
- 79% of service leaders say investing in AI agents is essential to meet business demands. *State of Service Report (7th edition)
Who is this for?
- Contact centre performance and service operations
- CRM, Salesforce, or service platform ownership
- Customer experience and digital transformation
- AI adoption in customer service
- Reducing admin work and improving service productivity